MATRIX
OS

Privacy Policy

Last updated: August 2026

1. Who we are

Matrix OS is a product of MatrixAI FZE, registered at Sharjah Research Technology and Innovation Park (SRTIP), Block B, Office B58-057, Sharjah, UAE (we, us, our). Contact: info@matrixinfi.com.

2. What data we collect

When you use our website or contact us we may collect:

  • Contact details you submit (name, email, phone number, company).
  • Technical data automatically collected when you visit (IP address, browser type, pages viewed, referring URL) via server logs and analytics cookies.
  • Communications you send to us (email, WhatsApp, form submissions).

3. How we use your data

We use your data to:

  • Respond to enquiries and book demonstrations.
  • Provide and improve our platform and services.
  • Send marketing communications where you have given consent or where we have a legitimate interest.
  • Comply with legal and regulatory obligations.

4. Legal basis for processing

We process your data on the basis of: your consent (where obtained), performance of a contract, our legitimate business interests, or compliance with a legal obligation — in accordance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

5. Data sharing

We do not sell your personal data. We may share it with service providers acting on our behalf (cloud hosting, email delivery, analytics) under appropriate data processing agreements. We may disclose data where required by law.

6. Data retention

We retain personal data for as long as necessary to fulfil the purposes described above, and for the period required by applicable law, typically 5 years after the end of a business relationship.

7. Your rights

You have the right to access, correct, or request deletion of your personal data, and to object to or restrict processing. To exercise these rights, email info@matrixinfi.com.

8. Cookies

We use cookies and similar technologies. See our Cookie Policy for details.

9. Changes to this policy

We may update this policy periodically. Material changes will be notified on this page with a revised date.

10. Contact

Questions? Email info@matrixinfi.com or write to MatrixAI FZE, Block B, Office B58-057, SRTIP, Sharjah, UAE.